Click here to download the detailed manual for the system.

Making a booking

  • Bookings can be placed on any sheets on the left of this screen, which are coloured black, rather than grey
  • Only two live bookings for peak time slots and three live bookings for off-peak slots can be held by one person within 21 days - the system will stop more being placed.
  • Members cannot book two courts for the same start time.
  • Members may only make bookings consistent with their membership category type - eg an off peak member cannot book a slot for a Saturday, or a junior can only book courts 3, 6 and 7
  • After clicking "yes", choose your opponents and partners.

Handy hints

  • Peak times are any time at the week-end and after18:30 during the week.
  • You will be emailed immediately by the system to confirm the booking, consider forwarding this on to the other players involved
  • If you use an email client on your computer like Outlook or Outlook Express, clicking on email addresses in "My Bookings" creates a new email to the addressee and the court booking details in the subject field. Avoid using it if you use web-mail such as Hotmail or Google Mail.

Cancelling a booking

  • A booking may only be cancelled by the person who made the booking - the system enforces this
  • A booking may be cancelled at any time before the start of the booking time
  • Cancellations made less than 4 hours before the starting time will be registered as a late cancellations on the system
  • A person who persistently cancels late could have their right to make bookings removed.
  • When a floodlight booking fee was charged, the booking fee is fully refundable when the booking is cancelled more than 4 hours prior. Within 4 hours prior, the booking fee is only refunded if the same start time is rebooked, in this case, the late-cancellation charge is removed (refunded) from your account history, and your balance adjusted accordingly.

Checking in

  • The person booking the court must "check in" at the clubhouse touchscreen using their pin number:
    • not more than 105 minutes before the start time of the booking, and
    • not more than 15 minutes after the start time
  • Failure to do so will register as a "no show" against the person who made the booking
  • A person who persistently "no shows" could have their right to make bookings removed.

Handy hints

  • As the pin number is system generated and not your choice. Keep a record of your pin number with your tennis kit, as forgetting it will stop you checking in
  • In the event of bad weather please cancel the court from home before the booking starts
  • The 105 minute rule enables you to check-in once, before you start, for two consecutive slots, which saves you rushing back to the club-house half way through the match.

Completing "my settings" and "my profile" and "cancelled court alerts"

These facilities enable you:

  • to change your personal details including your password
  • to present to other members as many or as few contact details as you wish
  • to set your preferences regarding how you are notified of your bookings, cancellations etc
  • to elect to be notified of court slot times (say Saturday morning slots) which become available due to cancellation.

Handy hints

  • Ensure your email address is correct as most of the communications to you from the system rely upon that email address being correct
  • You might find it helpful to others to upload one or more pictures of yourself. Join Roger Federer and several other luminaries at http://oldcollege.mycourts.co.uk/directory.asp (access to this page is restricted to logged in members)

Finding other members" contact details

  • Simply click on the Members" Directory at the top of the page
  • Follow the instructions.

Guests

  • Guests must play with a member and can play no more than five times each year.
  • Members are also reminded that their guests must sign the visitors' book to be found by the phone in the clubhouse
  • When playing a Guest, members must select GUEST as the plaing partner/opponent to show on the booking sheets.
    • The system will automatically charge the Guest Fee (£5 Guest Adult, £2 Guest Junior) to your booking system account.
    • If you're no longer playing a Guest, you can change your playing partner/opponent to a member, and the Guest Fee will be removed.
    • This can be done when you book the court or any time before playing.

Floodlights

  • Floodlight meters provide lighting at the rate of £4 per hour from sunset time onwards.
  • Members must have sufficient credit on their booking system accounts in order to book courts with floodlight charges.

Member Accounts

  • Each member has an account within the booking system and must have credit in order to book a court with floodlight fees.
  • You can purchase credit (£20.00 minimum) with any credit/debit card when logged in.
  • Your transaction will be processed by Stripe, and your booking system account will be credited immediately.
  • On the day playing, MYCOURTS will automatically send a Booking Reminder to all on the booking sheets with a link to share the cost for those who were selected as the playing partner(s)/opponent(s).
  • Members can also share booking fees any time when logged in by using the facility to Transfer Credit.

About this squash & tennis court reservation system

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